UBC IT Enterprise Services Status Page

All Systems Operational

Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC One-time Link Identity (olid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Okanagan Campus Network Maintenance August 20, 2025, 19:00-22:00 PT Aug 20, 2025 19:00-22:00 PDT

Network maintenance will occur for the Okanagan campus on August 20, 2025, 19:00-22:00 PT. During the maintenance window, intermittent disruptions to network connectivity will be experienced, including internet, cloud services and remote VPN access.
Posted on Aug 12, 2025 - 14:26 PDT

EduCloud Server Maintenance BCNET Kamloops August 21, 2025, 13:00-16:00 PT Aug 21, 2025 13:00-16:00 PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for BCNET Organizations hosted in Kamloops will be undergoing scheduled maintenance on August 21, 2025, 13:00-16:00 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Posted on Aug 15, 2025 - 07:23 PDT

Restriction of Microsoft 365 Office Add-In Store Access August 21, 2025 16:00 - 17:00 PT Aug 21, 2025 16:00-17:00 PDT

As part of our ongoing commitment to safeguarding university data and strengthening our IT security practices, UBC will be reverting access to the Microsoft 365 Add-In Store to its previously restricted state on August 21, 2025 16:00 - 17:00 PT.

This change affects Word, Excel, and PowerPoint web add-ins [not COM add-ins] that users may have been able to install directly from the Microsoft Office Add-In Store. These add-ins must go through an Security and Privacy Impact Assessment as they potentially introduce privacy, security and compliance risks to the University.

Impacts will include loss of access to the Office Add-in Store and use of installed web add-ins. Legacy COM add-ins are unaffected by this change. A process will be established to expedite requests - priority will be given to requests where lack of access represents a business-critical interruption.

Posted on Aug 12, 2025 - 14:25 PDT

SITS/eVision - Scheduled maintenance August 21, 2025 19:00-23:00 PT Aug 21, 2025 19:00-23:00 PDT

We have scheduled an outage period for SITS/e:Vision on August 21, 2025 between 19:00 to 23:00 PT.

In this regard, the SITS/e:Vision (including the Graduate Studies Admission System and Sauder Executive Education Registration System) will NOT be available.

Posted on Aug 19, 2025 - 15:31 PDT

Workday Scheduled Weekly Maintenance August 22, 2025, 21:00 PT to August 23, 2025, 00:00 PT Aug 22, 2025 21:00 - Aug 23, 2025 00:00 PDT

Please be advised that on August 22 2025, 21:00 PT to August 23 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.

Posted on Aug 18, 2025 - 09:58 PDT

EduCloud Server Maintenance Vancouver August 23, 2025, 10:00-13:00 PT Aug 23, 2025 10:00-13:00 PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Vancouver will be undergoing scheduled maintenance on August 23, 2025, 10:00-13:00 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Posted on Aug 19, 2025 - 15:34 PDT

UBC IT Resnet Services - August 24, 2025 06:00-10:00 PT Aug 24, 2025 06:00-10:00 PDT

UBC IT will be performing network maintenance on department networks on August 24, 2025 06:00-10:00 PT. Network connectivity will be intermittently unavailable for Resnet during the change window.
Posted on Aug 19, 2025 - 15:36 PDT

Planned Outage on PHUB RDS Minor Upgrade on 25 August 2025, 17:00-21:00 PT Aug 25, 2025 17:00-21:00 PDT

Maintenance will be performed after hours in the higher environment to minimize any potential impacts.

Planned Outage:
PHUB RDS PRD Environment (25 Aug 2025 , 17:00-21:00 PT)

How does this impact you?
There may be interruptions or outages to ALL Enterprise services while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for less than a minute during the upgrade.

During this maintenance window, Managers and HR Administrators will be unable to complete hires in Workday as the DeDupe tools will be inaccessible. Please plan accordingly to avoid any hiring delays.

Impacted Applications:
Impacted ECO Applications:
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS leaners
Authentication access:
CWL Account creation via CWLU:
IAM Services: 
IAM APIs may be impacted. This change is not only for web applications.  
All APIs, including IAM apps related may be impacted
All IAM-related processes may be impacted, including DeDupe

What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.

Posted on Aug 19, 2025 - 15:43 PDT

BCNET Core Network Maintenance, Tuesday, August 26, 2025, 05:00 PT Aug 26, 2025 05:00-07:00 PDT

BCNET will be performing scheduled maintenance on its core network from 05:00 to 07:00 PT.

During this time, there may be disruption to eduroam wireless network service at Vancouver Island Medical Program Sites. See https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/wireless-coverage#notes for details on UBC wireless coverage off-campus.

Posted on Aug 18, 2025 - 19:39 PDT

Multifactor Authentication (MFA) Upgrade August 27, 2025 12:00-14:00 PT Aug 27, 2025 12:00-14:00 PDT

The Multifactor Authentication (MFA) Service will undergo an upgrade on August 27, 2025 12:00-14:00 PT. No service disruption is expected.
Posted on Aug 19, 2025 - 15:38 PDT

Campus Network Maintenance August 27, 2025, 20:00-21:00 PT Aug 27, 2025 20:00-21:00 PDT

Network maintenance will occur on August 27, 2025, 20:00-21:00 PT. No service disruption is expected.
Posted on Aug 19, 2025 - 15:40 PDT

UBC Vancouver Voice Services Maintenance August 28, 2025 16:00-17:00 PT Aug 28, 2025 16:00-17:00 PDT

On August 28, 2025 between 16:00 and 17:00 PT, there will be a networking relocation of voice equipment at UBC Vancouver. During this maintenance period, users won't be able to update their call forwarding settings. No other service impacts are expected during this change window.
Posted on Aug 19, 2025 - 15:29 PDT
Aug 20, 2025

No incidents reported today.

Aug 19, 2025
Completed - The scheduled maintenance has been completed.
Aug 19, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 18:00 PDT
Scheduled - On Auguest 19, 2025 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Aug 18, 14:14 PDT
Completed - The scheduled maintenance has been completed.
Aug 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 13:00 PDT
Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for BCNET Organizations hosted in Vancouver will be undergoing scheduled maintenance on August 19, 2025, 13:00-16:00 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Aug 15, 07:22 PDT
Completed - The scheduled maintenance has been completed.
Aug 19, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 10:00 PDT
Scheduled - The Zoom integration for Canvas will be upgraded on August 19, 2025, 10:00-10:30 PT. No outage is expected.

As part of the upcoming upgrade, certain Zoom settings within Canvas courses will be reset:

- Navigation Menu: Zoom will be hidden by default.
- Modules Page: Any existing Zoom links will be removed.

Please note that scheduled Zoom meetings and recordings will not be affected by this change.

For more details and guidance on using Zoom in Canvas, please visit the Zoom Instructor Guide. https://lthub.ubc.ca/guides/zoom-instructor-guide/

Aug 12, 14:19 PDT
Aug 18, 2025
Completed - The scheduled maintenance has been completed.
Aug 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 09:00 PDT
Scheduled - On Aug 15, 2025 09:00 PT to Aug 18, 2025 09:00 PT, Microsoft 365 Bookings services will be deployed to eligible user accounts (Faculty, Staff and Student Employees). No service disruption is expected as a result of this change.
Aug 12, 14:15 PDT
Aug 17, 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 17:06 PDT
Scheduled - Enterprise Automation & Solution Delivery (EASD) APPIAN Business Process Management System (BPMS) Cloud Platform Maintenance from Aug 15, 2025 10:00 PT to Aug 17, 2025 13:00 PT

During the maintenance window the UBC Appian site will have a service interruption of up to 4 hours between Aug 16, 2025 22:30 PT to Aug 17, 2025 02:30 PT

Validation will continue until Aug 17, 2025 13:00 PT.

All BPMS Applications will auto-recover.

Impacted applications:

Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Student Communications Tool (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Integration Error Log (ERRL)
Record Queue Manager (RQM)
TeachEval (SET)
Graduation Management (CNVM)

Aug 12, 17:06 PDT
Completed - The scheduled maintenance has been completed.
Aug 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 PDT
Scheduled - UBC IT will be performing network maintenance at the Vancouver campus on August 17, 2025, from 06:00-08:00 PT. There are no major expected impact on the user traffic.
Aug 13, 13:49 PDT
Aug 16, 2025
Completed - The scheduled maintenance has been completed.
Aug 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 08:00 PDT
Scheduled - On August 16, 2025 between 08:00 and 23:00 PT, there will be a networking relocation of voice equipment at UBC Vancouver. During this maintenance period, users won't be able to update their call forwarding settings. No other service impacts are expected during this change window.
Aug 12, 14:24 PDT
Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 PDT
Scheduled - Please be advised that on August 15 2025, 21:00 PT to August 16 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.

Aug 11, 15:09 PDT
Aug 15, 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 16:30 PDT
Scheduled - UBC Student Adobe Software Access will undergo maintenance on Friday, 15 August 2025, from 16:30 to 17:30 PT. During this time, Adobe-subscribed students may experience issues logging in to Adobe software.
Aug 14, 11:18 PDT
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:00 PDT
Scheduled - Scheduled Microsoft 365 maintenance will be performed on Alumni Accounts from Aug 12, 2025 16:00 PT through Aug 14, 2025 23:59 PT.
Aug 12, 14:17 PDT
Completed - The scheduled maintenance has been completed.
Aug 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 PDT
Scheduled - On Thursday, August 14, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Aug 12, 07:35 PDT
Aug 13, 2025
Resolved - This incident has been resolved.
Aug 13, 17:21 PDT
Identified - UBC IT technicians have identified the issue and have restored all services; they will continue to monitor the services to ensure their stability.
Aug 8, 14:01 PDT
Investigating - As of 09:20 PT today, the it.ubc.ca website is unavailable. UBC IT technicians are currently investigating the issue and working on restoring all services.
Aug 8, 14:01 PDT
Completed - The scheduled maintenance has been completed.
Aug 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 PDT
Scheduled - Network maintenance is being performed at St. Andrew's Hall, involving replacement of aging network infrastructure. During this service window from August 12, 2025 22:00 - August 13, 2025 04:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Aug 12, 07:38 PDT
Aug 12, 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:00 PDT
Scheduled - Network maintenance is being performed at Vancouver School of Theology, involving replacement of aging network infrastructure. During this service window from August 12, 2025 20:00 - August 12, 2025 22:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Aug 12, 07:37 PDT
Completed - The scheduled maintenance has been completed.
Aug 12, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 15:00 PDT
Scheduled - The Continuing Professional Development Moodle website for the Faculty of Medicine will be unavailable for scheduled maintenance on August 12, 2025, 15:00-16:00 PT.
Aug 12, 14:21 PDT
Aug 11, 2025

No incidents reported.

Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:00 PDT
Scheduled - GitHub Enterprise will be unavailable from August 9, 2025, 08:00 PT to August 10, 2025, 20:00 PT for scheduled maintenance. UBC GitHub Enterprise and its affiliated services will be unavailable during the upgrade.
Jul 22, 14:43 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 PDT
Scheduled - UBC IT will be performing network maintenance on department networks on Aug 10th, 2025, 08:00-11:00 PT. Network connectivity will be intermittently unavailable for UBC VGH and Children and Women's teaching hospitals during the change window.
Aug 5, 14:59 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:01 PDT
Scheduled - The UBC Vancouver Contact Centre service will be undergoing maintenance from August 09, 2025, 08:00 PT to August 10, 2025, 06:00 PT. Impacted phones will be redirected during this maintenance window.
Jul 29, 13:53 PDT
Aug 9, 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on August 9, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Aug 5, 15:05 PDT
Completed - The scheduled maintenance has been completed.
Aug 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:00 PDT
Scheduled - Please be advised that on August 08, 2025, 21:00 PT to August 09, 2025, 04:00 PT, Workday will be undergoing scheduled maintenance as part of its monthly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.

Aug 5, 11:09 PDT
Aug 8, 2025
Completed - The scheduled maintenance has been completed.
Aug 8, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:00 PDT
Scheduled - UBC IT will be performing network maintenance at the Vancouver campus on August 8, 2025, from 16:00-18:00 PT. There are no major expected impact on the user traffic.
Aug 5, 14:57 PDT
Aug 7, 2025
Resolved - This incident has been resolved.
Aug 7, 13:12 PDT
Update - We are continuing to monitor for any further issues.
Aug 5, 09:31 PDT
Update - We are continuing to monitor for any further issues.
Aug 5, 09:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 08:29 PDT
Identified - UBC IT technicians have identified the issue and have restored all services; they will continue to monitor the services to ensure their stability.
Jul 20, 18:03 PDT
Update - UBC IT technicians are continuing to look into the issue and working on restoring all services.

Our next update will be at 18:00 PT.

Jul 20, 16:52 PDT
Update - UBC IT technicians are continuing to look into the issue and working on restoring all services.

Our next update will be at 17:00 PT.

Jul 20, 15:57 PDT
Investigating - As of 13:00 PT today users may have been experiencing authentication issues with the following services. UBC IT technicians are currently looking into the issue and working on restoring all services.

All CWL Account creation will be unavailable to:
Students, applicants, alumni
LLIS learners
Basic
Workers

Authentication to the following services will be unavailable:
Workday
Appian
Library (OpenAthens, Dryad, Meescan)
UBC Bookstore
LLIS Public/Staff portals
PrairieLearn (CPSC)
Faculty of Medicine (REAP)
Applicant Service Centre (ASC)
CWL Account Upgrader (CWLU)
DAF website
DeDupe website
PHUB-admin website
Science One
UNI CRM
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
UPass
UBC Elections
AMS Elections
Faculty of Medicine simIQ
Verify SP

Merging/Deduplication unavailable

Our next update will be at 16:00 PT.

Jul 20, 15:21 PDT
Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 PDT
Scheduled - Kivuto, UBC's partner for software license provisioning, will update the SAML certificate for the ELMS platform on August 7, 2025, between 06:00 and 07:00 PT as part of ongoing efforts to enhance the user experience. No downtime is expected.
Aug 5, 15:03 PDT
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 PDT
Scheduled - UBC IT will perform network maintenance on Aug 6, 2025, 20:00–23:59 PT. No end‑user impact expected.
Jul 29, 13:42 PDT
Aug 6, 2025
Completed - The scheduled maintenance has been completed.
Aug 6, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 PDT
Scheduled - The UBC Okanagan network will undergoing maintenance on Wednesday August 6, 2025, 18:00 - 18:30. During the maintenance some computer networks will be unavailable.
Aug 5, 15:06 PDT