UBC IT Enterprise Services Status Page

All Systems Operational

Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://bcnet.educloud.ubc.ca Operational
Management Interface - https://dr.educloud.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Kamloops Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Operational
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Operational
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workday Scheduled Weekly Maintenance April 03, 2026, 21:00 PT to April 04, 2026, 00:00 PT Apr 3, 2026 21:00 - Apr 4, 2026 00:00 PDT

Please be advised that on April 03 2026, 21:00 PT to April 04 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on Mar 30, 2026 - 09:47 PDT

University Computer Management System (UCMS) Maintenance April 4, 2026, 00:00-11:00 PT Apr 4, 2026 00:00-11:00 PDT

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on April 4, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Posted on Mar 24, 2026 - 13:41 PDT

M365 OneDrive Maintenance April 6, 2026 08:00 PT to April 10, 2026 17:00 PT Apr 6, 2026 08:00 - Apr 10, 2026 17:00 PDT

Starting from April 6, 2026 08:00 PT to April 10, 2026 17:00 PT, M365 OneDrive will be undergoing maintenance. No service disruption is expected as a result of this change.
Posted on Mar 24, 2026 - 14:07 PDT

TouchNet PROD Site Maintenance April 17, 2026, 00:00 to 04:00 PT Apr 17, 2026 00:00-04:00 PDT

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.

For any questions please contact dpp.support@ubc.ca
Posted on Mar 27, 2026 - 08:07 PDT

TouchNet TEST Site Maintenance on April 17, 2026, 2026 05:00 to 17:00 PT Apr 17, 2026 05:00-17:00 PDT

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Posted on Mar 27, 2026 - 08:05 PDT

Consolidated Lab DataBase (CLDB) migration to OpenStack April 22, 2026, 09:00-12:30 PT Apr 22, 2026 09:00-12:30 PDT

The Consolidated Lab DataBase (CLDB) system will be unavailable on April 22, 2026, 09:00-12:30 PT during the migration.
Posted on Mar 23, 2026 - 11:28 PDT
Apr 2, 2026

No incidents reported today.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
Planned Outage – Learner Management (ODMT/SCT) March 31, 2026, 15:00 - 17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 31, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 15:00 PDT
Scheduled - Please be advised that the UBC Official Documents Tool (ODMT) and the SCT (Student Communication Tool) will be unavailable on Tuesday, March 31, 2026, from 15:00 - 17:00 PT to implement a system update.
Mar 30, 13:11 PDT
Mar 30, 2026
UBC MyVPN Maintenance March 30, 2026, 07:00-08:00 PT
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:00 PDT
Scheduled - UBC MyVPN Maintenance March 30, 2026, 07:00-08:00 PT
Users already connected to MyVPN should not experience any interruption, and new connections are expected to function as usual.
Mar 24, 13:54 PDT
Mar 29, 2026
Wireless Network Maintenance March 29, 2026, 08:00 PT to 14:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 PDT
Scheduled - The wireless team will be performing network maintenance from March 29, 2026, 08:00 PT to 14:00 PT. During this time, there will be a brief outage to all WiFi services at the following sites:

- UBC Vancouver
- UBC Okanagan
- Robson Square
- Smaller remote sites where UBC IT managed wireless networks are available.
Mar 24, 14:00 PDT
Mar 28, 2026
ServiceNow Scheduled Maintenance on March 28, 2026, 22:00 to 23:00 PT
Completed - The scheduled maintenance has been completed.
Mar 28, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 PDT
Scheduled - ServiceNow will be undergoing scheduled maintenance on March 28, 2026, 22:00 to 23:00 PT. As a result the application will be unavailable for a brief period during the maintenance window.
Mar 24, 13:45 PDT
AccessUBC Upgrade March 27, 2026 17:00-23:59 PT
Completed - The scheduled maintenance has been completed.
Mar 28, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 PDT
Scheduled - AccessUBC and Sponsor guest will not be available on March 27, 2026 17:00-23:59 PT due to upgrade.
Mar 24, 13:49 PDT
Workday Scheduled Weekly Maintenance March 27, 2026, 21:00 PT to March 28, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Mar 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT
Scheduled - Please be advised that on March 27 2026, 21:00 PT to March 28 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Mar 24, 11:58 PDT
Mar 27, 2026
Enterprise Automation & Solution Delivery service maintenance for Graduation Management Application  19 Mar 2026 10:00 -   27 Mar 2026 16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 16:04 PDT
Scheduled - The Enterprise Automation and Solution Delivery (EASD)  Graduation Management Application will undergo maintenance from 19 Mar 2026 from 10:00  and validation until 27 Mar 2026 16:00

Apps/Services:

Bug fixes for Graduation Management Application (CNVM-Appian) 
To configure the "Batch Processing Number" for performance tunning

Impacts:

During this maintenance, there will be no interruption to the apps and services listed above.

Impacted Services:

ubc-iec--appian-web-graduation-management-application--1
Mar 18, 16:04 PDT
TouchNet PROD site - Scheduled Maintenance Mar 27, 2026, 00:00 PT - 04:00PT
Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT
Scheduled - The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.

For any questions please contact dpp.support@ubc.ca
Mar 13, 10:19 PDT
Mar 26, 2026
Okanagan Campus Voice Service Maintenance March 26, 2026, 21:00-23:30 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 PDT
Scheduled - The Okanagan campus voice (telephone) system will undergo maintenance on Thursday March 26, 2026 between 21:00-23:30 PT. During the maintenance window, soft phone and voicemail unavailable. All other campus voice services will function as normal including E911 access.
Mar 26, 14:32 PDT
Enterprise Automation & Solution Delivery (EASD) – LFS Services Maintenance from March 26, 2026 15:00 - March 27, 2026 17:00
Completed - The scheduled maintenance has been completed.
Mar 26, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:00 PDT
Scheduled - Enterprise Automation & Solution Delivery (EASD) – LFS Services Maintenance from March 26, 2026 15:00 - March 27, 2026 17:00

The LFS Team will be releasing software updates that may affect any of the following:

Apps/Services:

Learner Financial System (LFS)
Data fix for 1 students by deleting wrong installments where incorrect academic period was select, that resulted in data discrepency between LFS and WD.
Data cleanup in prod post bug fix of creating duplicate assignments vis SABC process
Impacts:

No other impacts to end users
Release activities will be completed between March 26, 2026from 15:00 until March 26, 2026 17:00, Validation will continue until March 27, 2026 17:00.
Reason for maintenance:

Bug Fixes for Appian LFS
Mar 25, 15:53 PDT
Enterprise Automation and Solution Delivery services maintenance for Exam Management from March 26, 2026 15:00 -17:00
Completed - The scheduled maintenance has been completed.
Mar 26, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:00 PDT
Scheduled - Enterprise Automation and Solution Delivery services maintenance for Exam Management from March 26, 2026 15:00 -17:00

The EASD Team will be releasing software updates that may affect Exam services

During this maintenance window there may be a brief interruption to the apps and services for
Release activities will be completed between from March 26, 2026 15:00 - 16:00.
Apps/Services:

Bug fixes / Enhancement for Exam Application and Exam Requirement
A fix to remove Stat holiday dates from exam sshedules based on 2026.
Impacts:

No other impacts to end users.
Reason for maintenance:

IRP Student: Exams enhancements & bug fixes
Mar 25, 15:52 PDT
Enterprise Automation & Solution Delivery service maintenance for Graduation Management Application 26 Mar 2026 12:00 PT - 26 Mar 2026 16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 PDT
Scheduled - The Enterprise Automation and Solution Delivery (EASD) Graduation Management Application will undergo maintenance from 26 Mar 2026 from 12:00 and validation until 26 Mar 2026 16:00

Apps/Services:

Bug fixes for Graduation Management Application (CNVM-Appian)
To extend the field length of Indigenous Nation text
To fix the bug when application being edited, data in Ceremony Detail section got removed
Impacts:

During this maintenance there may be a brief interruption (from 26 Mar 2026 from 12:00 - 08:30) to the apps and services listed above.
Impacted Services:

ubc-iec--appian-web-graduation-management-application--1
Mar 25, 15:51 PDT
Convocation Management System (CNVM) Maintenance March 26, 2026, 12:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 PDT
Scheduled - The Convocation Management System (CNVM), i.e., the Graduation Application, will undergo planned maintenance on March 26, 2026, starting at 12:00 PT. A brief service interruption will occur between 12:00 and 13:00 PT, but users should be able to log in after.
Mar 23, 11:21 PDT
UBC Identity Provider Maintenance March 26, 2026 07:00-08:30 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 PDT
Scheduled - The UBC Identity Provider will be undergoing maintenance on March 26, 2026 07:00-08:30 PT.

This maintenance is for a version upgrade.

Users may experience a brief interruption to EPBC, SRAS, CWL authentications, and CWL account signup, during this window. Any active sessions will be momentarily terminated and users will be required to log in again. Normal service is expected to resume quickly.
Mar 10, 14:26 PDT
Mar 25, 2026
UBC IT Domain Name System (DNS) Maintenance March 25, 2026, 17:30-23:30 PT
Completed - The scheduled maintenance has been completed.
Mar 25, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:30 PDT
Scheduled - UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on March 25, 2026, between 17:30-23:30 PT.
Access to myDNS user interface may be intermittent during this time.
Mar 17, 11:39 PDT
UBCIT eSAM Servers Maintenance MARCH 25, 2026, 20:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT
Scheduled - UBCIT will be performing maintenance on the eSAM component and vault servers on March 25, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Mar 10, 17:23 PDT
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
UBC Vancouver Campus Network Maintenance March 22, 2026, 06:00-14:00 PT
Completed - The scheduled maintenance has been completed.
Mar 22, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 PDT
Scheduled - The UBC Vancouver campus network will undergo maintenance on March 22, 2026, from 06:00 to 14:00 PT.
No service disruption is expected during this maintenance window.
Mar 17, 11:34 PDT
Mar 21, 2026
Workday Scheduled Weekly Maintenance March 20, 2026, 21:00 PT to March 21, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 PDT
Scheduled - Please be advised that on March 20 2026, 21:00 PT to March 21 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Mar 16, 11:37 PDT
Mar 20, 2026
TouchNet TEST site - Scheduled Maintenance March 20, 2026, 05:00 PT - 17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 PDT
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Mar 13, 10:17 PDT
EduCloud OpenStack Portal Issues March 20, 2026 08:00
Resolved - This incident has been resolved.
Mar 20, 11:31 PDT
Monitoring - Update – 10:00

EduCloud OpenStack management portal is now available, team is continuing to review the environment with the vendor. Some intermittent issues may still be seen (e.g. tasks may error out).

Next update by 11:30.
Mar 20, 10:07 PDT
Investigating - We are currently experiencing issues with logging into the EduCloud OpenStack management portal. While the portal remains available, login attempts may fail with an error. Users may be unable to access the OpenStack management portal at this time.

Existing workloads running in the OpenStack environment remain operational and are not impacted. You can continue to access and manage your virtual machines using standard remote access methods (e.g., SSH, RDP).

Our team is actively investigating the issue and working toward resolution. The next update will be provided at 9:30 AM PT.
Mar 20, 08:23 PDT
UBC Hospital - Koerner Pavilion (UBCH01) Network Switch Replacement March 19, 2026 20:00 - March 20, 2026 03:30 PT
Completed - The scheduled maintenance has been completed.
Mar 20, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 PDT
Scheduled - Network maintenance is being performed at the UBC Hospital (Koerner Pavilion), involving replacement of aging network infrastructure. During this service window from March 19, 2026 20:00 - March 20, 2026 03:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Mar 18, 15:53 PDT
Mar 19, 2026
Admissions System Maintenance (ADM) Maintenance March 19, 2026, 18:00-19:00 PT
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 PDT
Scheduled - The Admissions System (ADM) will undergo planned maintenance on March 19, 2026, between 18:00 - 19:00 PT. A brief service interruption may occur during the maintenance window. Systems impacted include Admissions Administrative Portal (AAP), Applicant Service Centre (ASC), Powerbuilder (AS), Broad-Based Admission Evaluation Administrator (BBAE-Admin), and BBAE-Reader
Mar 18, 15:50 PDT
Enterprise Automation and Solution Delivery services maintenance for Scheduling Activity Transfer from March 19, 2026 15:00 to 17:00
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 PDT
Scheduled - Enterprise Automation and Solution Delivery services maintenance for Scheduling Activity Transfer from March 19, 2026 15:00 to 17:00

The EASD Team will be releasing software updates that may affect Scheduling services

During this maintenance window there may be a potential interruption to the apps and services for
Release activities will be completed between from March 19, 2026 from 15:00 to 16:00.
Apps/Services:

Bug fixes / Enhancement for Scheduling Activity Transfer
Enhance the CRSS Dashboard by implementing automated alerting for critical activity transfer integration failures

Impacts:

No other impacts to end users.
Reason for maintenance:

IRP Student: Scheduling Activity Transfer bug fixes
Mar 18, 15:58 PDT
Convocation Management System (CNVM) Maintenance March 19, 2026, 10:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:01 PDT
Scheduled - The Convocation Management System (CNVM) will undergo planned maintenance on March 19, 2026, starting at 10:00 PT. Intermittent issues may occur, but the system will remain accessible, and users should be able to log in.
Mar 17, 17:37 PDT
Upcoming Outage – Learner Management - Tuesday, 17 Mar 2026 15:00 - 17 Mar 2026 17:00 PT and Wednesday, 18 Mar 2026 15:00 - 18 Mar 2026 15:30 PT
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 15:00 PDT
Scheduled - Upcoming Outage – Learner Management Official Document Management / Student Communication Tool (ODMT/SCT)

Date & Time:

Deployment Activities:  Tuesday, 17 Mar 2026 15:00 – 17:00 PT and  Wednesday, 18 Mar 2026 15:00 – 15:30 PT
Validation activities:  will continue until Thursday, 19 Mar 2026 16:00




What is being deployed and why?

We are deploying a new functionality to the Student Communication Tool (SCT) that allows staff members to send emails on behalf of a UBC email group. This will increase flexibility in addressing issues effectively and improving communication with students. For Official Document Management Tool (ODMT) an enhancement that allow multiple students number search for Staff Members in the Document Log.

Key Improvements

SCT

Send emails on behalf of a UBC group email.




ODMT

Allow search for multiple students number search for Staff Members in the Document Log.

Who is impacted?
Primary Users:
Enrolment Services Records staff processing transcript requests, parchments, and courier shipments
Graduate Studies staff managing document orders and FedEx shipping
Communications staff using SCT to send emails with attachments to students
Secondary Impact:
ODMT users (students and staff) will experience temporary inability to access ODMT during the 60-minute maintenance window
Students with financial holds will now be correctly identified in the system
Students receiving official transcripts will receive properly formatted documents
System Impact & Availability
During Maintenance (120 minutes):
ODMT will display a maintenance page to all users
Students cannot access ODMT to place new orders or check order status
Staff cannot process orders or update tracking information
SCT will remain available
After Maintenance:
All systems will return to normal operation
New features will be immediately available to staff




Detailed Feature Information
What is the new way of doing things?

For Student Communication Tool (SCT):

Before:


Emails are sent from a system "No-reply" address.

Low student engagement and virtually no replies.

No easy way for students to respond with questions.




After:


Users can manually set the Sender and Reply-To email addresses.

Emails can be sent from a departmental group email.

Students can reply easily, engagement improves, and responses go to a monitored shared inbox while staff identities remain hidden.




For Enrolment Services Records Staff / Students (ODMT):

Before:



Ability to search only student on Document Log per time.

After:



Allow multiple search increasing productivity.
Mar 11, 16:19 PDT
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