ServiceNow Inbound Email Delay

Incident Report for UBC

Resolved

ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.

Posted Oct 16, 2026 - 10:05 PDT

Investigating

There is currently an issue with ServiceNow receiving inbound email messages. Teams are currently investigating.

To report an urgent issue please visit https://it.ubc.ca/selfservice

Posted Oct 16, 2026 - 09:35 PDT

This incident affected: ServiceNow.