Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 17, 2026 - 15:00 PDT
Scheduled
Upcoming Outage – Learner Management Official Document Management / Student Communication Tool (ODMT/SCT)
Date & Time:
Deployment Activities: Tuesday, 17 Mar 2026 15:00 – 17:00 PT and Wednesday, 18 Mar 2026 15:00 – 15:30 PT Validation activities: will continue until Thursday, 19 Mar 2026 16:00
What is being deployed and why?
We are deploying a new functionality to the Student Communication Tool (SCT) that allows staff members to send emails on behalf of a UBC email group. This will increase flexibility in addressing issues effectively and improving communication with students. For Official Document Management Tool (ODMT) an enhancement that allow multiple students number search for Staff Members in the Document Log.
Key Improvements
SCT
Send emails on behalf of a UBC group email.
ODMT
Allow search for multiple students number search for Staff Members in the Document Log.
Who is impacted? Primary Users: Enrolment Services Records staff processing transcript requests, parchments, and courier shipments Graduate Studies staff managing document orders and FedEx shipping Communications staff using SCT to send emails with attachments to students Secondary Impact: ODMT users (students and staff) will experience temporary inability to access ODMT during the 60-minute maintenance window Students with financial holds will now be correctly identified in the system Students receiving official transcripts will receive properly formatted documents System Impact & Availability During Maintenance (120 minutes): ODMT will display a maintenance page to all users Students cannot access ODMT to place new orders or check order status Staff cannot process orders or update tracking information SCT will remain available After Maintenance: All systems will return to normal operation New features will be immediately available to staff
Detailed Feature Information What is the new way of doing things?
For Student Communication Tool (SCT):
Before:
Emails are sent from a system "No-reply" address.
Low student engagement and virtually no replies.
No easy way for students to respond with questions.
After:
Users can manually set the Sender and Reply-To email addresses.
Emails can be sent from a departmental group email.
Students can reply easily, engagement improves, and responses go to a monitored shared inbox while staff identities remain hidden.
For Enrolment Services Records Staff / Students (ODMT):
Before:
Ability to search only student on Document Log per time.